Shipping & Delivery
At Harbour Analytics, we provide IT consulting services and solutions, which are primarily delivered digitally and through remote interactions. As such, there are no physical products to be shipped. However, we aim to ensure that our clients receive prompt and efficient delivery of services. Below is an outline of our delivery process for digital services and solutions.
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1. Service Delivery Timeline
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Consulting Services: Upon agreement, consulting services will begin as soon as the project or engagement is confirmed. The timeline for delivery of consulting services will be outlined in the contract or service agreement based on the scope of work. Delivery is typically done through virtual meetings, video conferences, or through our online platforms.
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Custom Solutions and Projects: For projects that involve custom solutions, software development, or system integration, the timeline will be outlined in the project agreement. Our team will work closely with you to meet deadlines and provide timely updates as the project progresses.
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Cloud and Software Solutions: For cloud analytics, software solutions, and related services, the delivery will be handled through secure online portals, cloud environments, or virtual systems. Access credentials and necessary instructions will be provided upon successful deployment or completion of setup.
2. Delivery Method
All IT services provided by Harbour Analytics are delivered electronically. Delivery may include:
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Email: For documents, reports, proposals, and other deliverables.
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Cloud-Based Platforms: For access to software solutions, data analytics platforms, and other cloud-based services.
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Secure Online Portals: For providing clients with access to dashboards, system configurations, or project-related data.
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Remote Sessions: For consultations, training, and system setup or troubleshooting via video conferencing or screen-sharing tools.
3. Service Completion and Access
Once the service is delivered or the project is completed, Harbour Analytics will notify you of the successful delivery and provide you with all necessary access credentials, documentation, or final reports. If applicable, we will also provide support to ensure that you can fully utilize the solution.
4. Delivery Delays
While we strive to meet all service deadlines, certain factors, such as client feedback delays, third-party dependencies, or unforeseen technical issues, may affect delivery timelines. In such cases, we will promptly notify you of the delay and provide an updated delivery schedule.
5. Support and Maintenance
After the delivery of IT services, Harbour Analytics offers ongoing support and maintenance (if included in your service package or agreement). Our support services can be accessed remotely through email, phone, or scheduled online meetings.
6. International Delivery
As all services are delivered digitally, there are no geographic limitations on the delivery of our services. We provide services to clients globally, and any international data transfer will be handled in accordance with applicable laws and regulations.